Terms & Conditions – Party Hire: Lewisham Toy Library

Last updated: 2 Oct 2026

These Terms & Conditions apply to all party hire bookings and collections supplied by Lewisham Toy Library (“we,” “us,” or “our”). By placing a booking and paying a deposit, you (“you” or “Customer”) agree to these Terms.

  1. Booking and payment

A booking is confirmed only when we issue confirmation by email and receive full payment (the party hire amount plus the required deposit of £100).Prices and any other mandatory charges (including the deposit) will be shown before payment.

  1. Hire period

The hire period is 5 days. It begins on the date on which the items are made available to you as notified in the confirmation email.

  • Equipment will be ready for collection at the Venue set out at clause 3 and at the agreed time, as set out in the confirmation email (or as subsequently agreed with you).
  • If you return items after the expiration of the 5 day period, a late fee will be deducted from your deposit as set out in clause 6.
  1. Access and collection

You can collect your items from Lewisham Toy Library, Unit 46, Lewisham Shopping Centre, SE13 7EP (the Venue), at the time you chose when . Please bear in mind that some items are big and bulky, and we will not be able to assist with carrying or transporting the items. Please be aware that collections are only available during our normal opening times, so if you are unable to collect your items at the time chosen on your booking, you may not be able to collect them until the next time at which we are open.

  1. Use of hired items

Items must be used only for their intended purpose and in accordance with any instructions we provide.

  • All our soft play items are designed for indoor use. If you wish to use them outdoors, please take extra care and make sure they are clean when returned.
  • You must not alter, repair, sub-hire, move to another location, misuse or overload the items, or allow unauthorised persons to use them.
  • You are responsible for ensuring that the venue, ground conditions, power supply, weather protection, supervision and use of the items are suitable and safe.
  • Any children’s equipment must be supervised by a responsible adult at all times and used in line with the manufacturer’s instructions.
  1. Safety and venue requirements

You are responsible for obtaining any permissions, licences, venue approvals or permits needed for your event.

  1. Delays, damage, loss and cleaning

You are responsible for returning the items on time and in the condition in which they were hired out to you. The following charges will be made if any of the following apply:

  • An item is returned after the agreed return date: 50% of the booking per day.
  • An item is returned dirty: £30.
  • An item is damaged: the cost of a replacement.
  • An item is lost: the full deposit, unless a suitable replacement is provided (such suitability to be at our discretion, acting reasonably).
  1. Cancellations and changes

Cancellation requests must be made by email to partyhire@lewishamtoylibrary.org.uk.

  • If you cancel 7 or more days before the event, we will refund the full amount of your booking.
  • If you cancel fewer than 7 days before the event or on the event date, we will refund only your deposit.
  • If you wish to change your items after the booking has been confirmed, this will be accommodated where possible but will be subject to availability and there may be a change to the price.
  • If we must cancel because the requested items are unavailable or cannot safely be supplied, our liability is limited to refunding payments received for the affected items or providing a mutually agreed alternative item (or items).
  1. Weather and events outside our control

We are not liable for delay, non-performance or additional costs caused by events beyond our reasonable control, including severe weather, flooding, road closures, accidents, power failures, supplier failures, strikes, public-health restrictions or venue closure. Where practical, we will work with you to reschedule or provide a credit, subject to availability and costs already incurred.

  1. Liability

We bear no responsibility for claims, losses or damage arising from your misuse of the items, failure to follow instructions, unsafe site conditions, or breach of these Terms, other than where such liability cannot be limited or excluded by law.

  1. Privacy

All personal data will be managed in accordance with our Privacy Policy, available on our website.

  1. General

If any part of these Terms is unenforceable, the rest remains effective.

  • We may update these Terms from time to time; the version in force when you make a booking applies to that booking.
  • These Terms, your booking confirmation and any written quotation form the agreement between you and us.

Contact

Lewisham Toy Library
Unit 46, Lewisham Shopping Centre, London SE13 7EP
partyhire@lewishamtoylibrary.org.uk